Jim Walcott
Weldon, Williams & Lick
What were you doing in 1979?
Working out of New Orleans as the traveling salesman for WW&L covering Louisiana, Mississippi, Alabama, Florida and Georgia.
What drew you to INTIX?
The largest gathering of Box Office Professionals and decision makers as “the computer” disrupted tickets.
Talk about a mentor you met through INTIX and how that person helped better you personally and professionally.
June LeBlanc taught me, after she expressed dissatisfaction with WW&L in a BOMI session, that it is how you respond and learn from failure that makes you better. I made it a point to become a real friend of June’s.
What’s an INTIX membership benefit that has been especially helpful to you?
Reinforcing the value of WW&L as we expanded across the USA and internationally.
What business challenge has kept you awake at night the most over the course of your career?
An engineer who worked for IBM that I had met when we worked for the Naval Oceanographic Office telling me in 1980 that tickets could be dispensed from an ATM or identified by some other device, at that time a credit card. That future is today, what is a “ticket”?
Given the constant advancements in technology, what’s the best way to maintain the human touch and personal service in ticketing?
Keep the human part whenever reasonable.
We are all becoming data points that are being sold and resold.
Things change.
I do believe the human spirit will continue to drive us to attend live events with other likeminded souls.
People like dealing with people that make their day better.
How do you see INTIX leading the way into the future of ticketing?
Remain relevant to whatever “ticketing” becomes.
What’s your favorite INTIX memory?
Visits to my room at the rehab hospital by attendees of the 1991 Conference.