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An Unorthodox Approach
Kim Stone poses with the Miami Heat's NBA Championship trophies. You can always get better, or CANI (Continuous And Neverending Improvement) IS A MOTTO to live by for Kim Stone, executive vice...
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Jones Beach Theater Shakes Off Sandy
$20 million was spent on the restoration of Nikon at Jones Beach Theater in Wantagh, N.Y. Nikon at Jones Beach Theater in Wantagh, N.Y., is famous for its view of Zach’s Bay — concert goers enjoy a...
View ArticleLetter from Jena
As INTIX moves into its 35th year, strategic initiatives are underway that will deliver a new brand, a new website and establish a clear relationship between INTIX and the regional groups. We are...
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Rewards Point Ubiquity
Members of Audience Rewards can use points to purchase tickets to shows like First Date. What drives a consumer to participate in a rewards program? There are thousands of consumer-driven programs...
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Understanding EDM Ticketing
Inside the Electric Daisy Carnival, June 21-23, at the Las Vegas Motor Speedway. (Photo by Jesse Solorio) Is EDM here to stay? The explosive growth of the genre and the subsequent rush to cash in by...
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Customer Insights
“It all begins and ends with the customers,” said Todd Merry, Chief Marketing Officer for Delaware North. “If we can understand what they want and need we can deliver a superior experience for that...
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Meeting Customer Needs with the Technology They Want
Delaware North’s technology strategy is tied to two key findings from out-of-market research: 1. Consumers want to conduct business with companies the way they want to and not the way companies want...
View ArticleContinuous Innovation
John Wentzell, president, Sportservice, with Delaware North President and COO Chuck Moran, Principal Jerry Jacobs Jr., VP of Operations Sportservice Joe Simms, and GM Tim Stib at Camden Yards, home of...
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Fun-cessions
His experience as a chef and restaurant consultant helps inspire Richard Hamilton, who joined Sportservice as vice-president of food and beverage in 2012, as he takes over the ongoing charge to raise...
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On The Menu
Pork tenderloin with popcorn breading. Fans in Citi Field’s (New York) Delta Sky360 Club enjoy a little popcorn just like those on the concourse—it’s just chopped up and used as breading on pork...
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The Fantastic Freeze sundae avialable at Toledo (Ohio) Mudhens baseball games includes 15 scoops of ice cream. Minor League Baseball combined the power of social media and the nation’s growing...
View ArticleStraight Talk
Derek Schaefer with AEG Live joins Kate Des Enfants McMahon from AEG-TMG and Laura Maag from C3 for a promoters panel at EAMC. (VT Photo)REPORTING FROM AUSTIN, TEXAS — Whether it’s co-promoted shows or...
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Ready for Arenas?
Macklemore and Ryan Lewis It’s an understatement to say that Seattle rap duo Macklemore & Ryan Lewis have had a rocket ride to stardom. The independent duo, who were playing clubs last year and...
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Moving Up in the Mid-Year
Things are looking up for many of our Mid-Year Top Stops. Several facilities made significant improvements upon their positioning from last year’s version of the chart. Though some of the big numbers...
View Article(((Ask Russ)))
What do facility managers need to know about Computerized Maintenance Management Systems? Facility Operations Directors are being asked to do more with less every day. In order to meet those...
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Douglas Ducate has announced his plans to step down as president and CEO of the Center for Exhibition Industry Research (CEIR). He has held the position for 15 years. Ducate began his career in the...
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Foxwoods Casino Adds GA Pit
Aerosmith's Steven Tyler gets up-close and personal with fans in the new GA Pit in the MGM Grand Theater at Foxwoods Resort Casino in Ledyard, Conn., July 10. Sometimes, you just need a little room to...
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Aramark Reportedly Exploring IPO
Chris Bigelow, The Bigelow Companies, stops by the new Venues Today offices to talk food and take a photo with Staff Reporter Jessica Boudevin and the VT News Giraffe. (VT Photo) The Wall Street...
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Unique Partnership Boosts Social Media Presence
The ad promoting "The Ultimate Wichita Sports Ticket" contest. When it comes to promoting a giveaway via social media, there is definitely strength in numbers. This was the goal when, in an attempt to...
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McGrath Amphitheater to Protect Town
McGrath Amphitheater is set to open Aug. 30. The McGrath Amphitheater in Cedar Rapids, Iowa, is set to mean a lot to the community. Not only will the amphitheater be a place for local acts and larger...
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